FREQUENTLY ASKED QUESTIONS

Absolutely, just call the office, give us your information and place a credit card on file.  You can cancel within 48 hours of the tour for a full refund.  Inside of 48 hours there is a $25 per person fee to cancel a reservation.  “No shows” are charged the full amount.

Many of our tours sell out each night, so we ask that you give us a call 48 hours before your tour to cancel or reschedule.  Cancellation inside of 48 hours results in a $25 per person charge and “no shows” charge the card on file at the full amount of the reservation.

Yes, but only to the kayaks. Our fully transparent kayaks are  limited to 235 lbs per person, and 385 lbs per kayak. There will be two people per kayak.  We do have other options.  Our glass bottom kayaks have a max weight of 450 lbs per boat and our sit-on-top boats can carry up to 550 lbs.  Weight limits are critical for your safety. When the kayaks are overloaded, they are much more susceptible to swamping or capsize.

Don’t worry!  We’ve got you covered.  DEET is nasty stuff, it is harmful to the bioluminescent organisms in the bay, and it melts our boats! We will provide a DEET free, Picaridin based insect repellent lotion for your convenience.  You’ll love it.

We recommend swimwear or other moisture wicking clothing. You will likely get wet from ocean spray or water splashing and dripping on you from the paddles.  If you are paddling one of our transparent boats, we will ask that you remove your shoes, so don’t worry about bringing your water shoes!  Of course if you are riding in Executive Class (one of our “sit on top” boats) it is your choice, wear them or set your little piggies free.

A 2014 study of bioluminescent bays identified swimming as one of the reasons that bio-bays crash.  So together with the other tour operators in Salt River Bay National Historical Park and Ecological Preserve, we have agreed to ban swimming in the bay. This is for both for your own safety, and to protect the organisms we are here to see.  Besides, Salt River Bay is a nursery for lemon sharks….

Our main concern bringing small children on the tour is that they won’t be able to sit still for the entire tour, and will disrupt the enjoyment of others, since we can’t turn the tour around for only one party.  We’ve set our age limit at 5 years old.  However, if you believe that you have a little one that can handle the time on the water, and you can’t find a baby sitter – give us a call and we can talk about it.  We do have large “sit-on-top” boats that can handle three or four passengers (if one or two of them are small).  Just remember, this is an adventure tour with 1.5 miles of paddling. All children under the age of 13 must have a capable, fit adult in the kayak with paddling with them.

Then, you are out numbered, and we wish you luck…. All kidding aside,  tandem kayaks seat two people, and each child must be accompanied by an adult.  But we do have a number of boats that can take three or four people.  So if you have more kids than adults, please give us a call to discuss the options that are available.

If you are an “odd” party, we have solutions – just with the boats…  We do have a number of single kayaks available to accommodate odd numbered groups.  Post COVID, we no longer combine guests from different groups and our guides must be available to assist all.  So if you have a single, just make sure that they are prepared and capable to paddle on their own.

Generally speaking, if it rains, we get wet!  Quick passing showers are one of the delightful things about the Caribbean, especially during certain seasons.  They are called diurnal showers and they frequently pass just after sunset.  If we anticipate widespread, pervasive, nasty, long ongoing rain, then we will cancel the tour.  We make this judgement call about 1.5 hours before the tour departs and send out emails and text messages to alert everyone.  Last year, this happened about four or five times, so it is very rare.   Typically the rain passes quickly, and the tour continues. Light rain does not affect the bioluminescence, and actually, adds a beautiful raindrop effect.

Guests may bring a plastic bottle of water and a camera on board.  It is best if you leave your bags, alcohol, tobacco, or e-cigarettes behind.  We have complimentary lockers for your use.

This is very rare, in the past year it happened only 3 times out of the last 7,000 guests.  If you are unable to complete the tour, you will be brought back to shore.  There are no refunds for people who are unable to complete the tour.  The final decision on your return rests with the lead guide on the tour. Examples of people who couldn’t complete the tour are; people who are intoxicated, under the influence, or not physically fit enough to complete the 1.5-mile tour.  If you are afraid of the dark, can’t swim and have panic attacks – this might not be the best activity for you.  But if you want to face those fears – we are here for you.

That is an “it depends” question.  The difficulty of the paddle across the bay depends upon the wind and wave conditions. We do consider this an adventure tour. We launch in paddle powered kayaks, travel 3/4 mile into the wind to get across the Salt River Bay en route to the bio bay.  It is not a race or a contest and your safety is the highest priority for our guides. Please consider your own current physical fitness level prior to booking this tour.   And remember to save the cocktails for after the tour!

No worries. All guests are required to wear a USCG approved personal flotation device.  These are comfortable paddling vests, once you get comfortable with them you will forget you have one on, and will want to wear it home.